General conditions for the sale of services to consumers
La FONDATION RENÉ CASSIN – INSTITUT INTERNATIONAL DES DROITS DE L’HOMME, FONDATION RECONNUE D’UTILITÉ PUBLIQUE, with a capital of 1984000,00 euros, whose registered office is in STRASBOURG (67000) 2 allée René Cassin 67000 STRASBOURG, registered under siret 77886484300041. Declaration of activity registered under number 44670634667 with the Prefect of the Grand Est Region and Certificate No. 721056 issued by Qualiopi. The Foundation is represented by by Mr. Emmanuel DECAUX (hereafter the “Foundation”). The Foundation offers the following services online and face-to-face training’, ‘rental of training rooms’, ‘rental of offices”, “e-learning courses”. The Foundation is recognised as a public utility by virtue of the decree in Council of State n°INTD1515586D dated 11 December 2015.
These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) constitute the sole basis for the commercial relationship between the parties. They set out the conditions under which the Foundation provides its Services to its clients professionals who request it directly or on paper. They apply to all Services provided by the Foundation for all clients of the same category, regardless of any clauses that may appear on a client document, including its general terms and conditions of purchase. They are systematically communicated to the client who makes the request. any order implies the acceptance of the GTC.
Customer means any person who places an order by direct contact or on paper; Order means any order placed by the Client with a view to benefiting from the services of the Foundation ; General Terms and Conditions of Sale or GTCs mean this document; Consumer means the buyer who is a natural person acting outside his professional activity; Professional means the buyer who is a natural or legal person acting in the course of his business professional ; Services means all services offered by the Foundation; and Foundation refers to the René Cassin Foundation – International Institute of Human Rights, more as described in article I of these general terms and conditions of sale.
Orders are placed by the Client through direct contact, on our website or by email.
Service provision and prices The prices are those in force on the day the Order is placed, as established on the website internet. The Foundation may grant the Customer price reductions, discounts and rebates depending on the number of Services ordered or according to the regularity of the Orders, according to the conditions set by it.
Payment terms and conditions The price is payable in full on the day of the order. Payment can be made by: credit card, Paypal platform and with prior agreement of the Foundation by bank transfer. In the latter case, the bank charges are to be paid in full of the customer.
Performance of the services The Service ordered will be provided by : The Foundation The Foundation undertakes to respect to the best of its ability the deadlines announced at the time of placing the Order. However, it can in no way be held responsible for delays in the completion of benefits caused by faults that are not attributable to it. The Foundation cannot be held liable for delays caused by reasons of force majeure, i.e. due to the occurrence of an unforeseeable, irresistible and beyond the Foundation’s control.
Claim For all orders placed, the Customer has a right of complaint of 30 days from from the date of completion of the training to the provision of the Service. To exercise this right of complaint, the Customer must send the Foundation the following address firstname.lastname@example.org a declaration in which it expresses its reservations and complaints, together with the relevant supporting documents. A claim that does not comply with the conditions described above cannot be accepted.
Right of withdrawal and cancellation conditions of the Consumer
The Consumer has a right of withdrawal of 15 working days after the order, except for the products mentioned in Article L. 221-28 of the Consumer Code. To exercise this right of withdrawal, the Consumer shall send a declaration to the address : email@example.com. The full fee paid for the service will be refunded within 14 days of the acknowledgement by the Foundation of its declaration of withdrawal. The reimbursement will be made by the same means of payment as the one used for the purchase. However, if the provision of services has already begun at the date of taking cognisance of the If the Foundation withdraws from the contract, the value of the service already provided will be deducted from the refund. This will be done by the same means of payment as for the purchase. The conditions for cancellation of each course at the client’s initiative are specified for each action directly on the Foundation’s website.
Legal guarantees The Services provided to Consumers are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code.
Processing of personal data The purchase by the Customer may involve the processing of his/her personal data. If the Client refuses the processing of his/her data, he/she is asked to refrain from using the services of the Foundation. This processing of personal data is done in compliance with the General Data Protection Regulation. Data Protection 2016/679 of 27 April 2016. In accordance with Article 6 of Regulation (EU) 2016/679 of 27 April 2016 “on the protection of personal data the Customer agrees to the following: “the processing of personal data of natural persons”, the Customer consents to the processing of personal data of natural persons processing (collection, recording, storage, consultation, use, communication) of personal data by the René Cassin Foundation in order to allow the management of the service ordered and access to the activities. The Customer’s data will be stored for as long as necessary for the purpose of the processing before being archived This is an intermediate period, taking into account the legal time limits for contract management and billing. The Customer acknowledges that he/she is entitled under the provisions of Articles 15, 16, 17, 18 and 21 of the above-mentioned Regulation of a right of access to data concerning him/her, a right of rectification, a right of right of opposition, a right to limit the processing of his/her data and a right to the deletion of its data. To exercise these rights or in case of difficulty, please contact the René Cassin Foundation, by e-mail (firstname.lastname@example.org). Finally, and in accordance with Article 7 of the Regulation, the service provider is informed of the possibility of withdraw this consent at any time, after having informed the René Cassin Foundation, by e-mail to To the above address. In addition, in accordance with the French Data Protection Act of 6 January 1978, the Customer may, at any time right to question, access, rectify, modify and oppose the use of the data. the whole of its personal data by writing, by mail and by proving its identity, to At the following address: email@example.com. This personal data is necessary to process the Order, as well as to improve services offered on the Foundation.
Sharing of collected data The Foundation may use third party companies to carry out certain operations. The Customer agrees that third party companies may have access to his/her data to enable the of its order. These Third Party Companies only have access to the data collected in order to perform a task precise. The Foundation remains responsible for the processing of this data. In addition, the Customer may receive information or commercial offers from from the Foundation or its partners. The Customer may at any time object to receiving these commercial offers by writing to To the address of the Foundation indicated above. In addition, Customer information may be passed on to third parties without their express consent to achieve the following goals: respect the law protect any person from serious bodily harm or even death fight against fraud or attacks on the Foundation or its members users protect the property rights of the Foundation.
Protection of the data The Foundation ensures an appropriate level of security commensurate with the risks involved and their likelihood, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016. However, these measures do not constitute a guarantee and do not commit the Foundation to a obligation of result regarding data security.
Cookies To enable its Users to benefit from optimal navigation on the Site and a better of the various interfaces and applications, the Foundation is likely to implement a cookie on the User’s computer. This cookie is used to store information about the navigation on the Site, as well as any data entered by the Users (notably searches, login, email, password). The User expressly authorises the Foundation to place on the User’s hard disk a file called ‘cookie’. The User has the possibility to block, modify the retention period, or delete this cookie via the browser interface. If the systematic deactivation of cookies on the browser prevents the User from using certain services or functionalities of the Site, this malfunctioning shall in no way constitute damage for the member who shall not be entitled to claim any compensation for this fact.
Modifications The information contained in the Foundation’s catalogues, prospectuses and price lists is given for information only. They are indicative and may be revised at any time. The Foundation is entitled to make any changes it deems necessary. When placing an Order, the Customer is subject to the provisions set out in the current GTC when the order is placed.
Intellectual property The brand, the logo and the graphic charter are registered trademarks owned by exclusively to the Foundation. Any dissemination, exploitation, representation, reproduction, whether it be without the express authorisation of the aforementioned Foundation will expose the offender to legal action. civil and criminal proceedings.
The law governing the GTC is French law. Any dispute that may arise between the Foundation and a In the event of a dispute with the Customer during the performance of the GTC, an attempt will be made to resolve it amicably. Otherwise disputes will be brought to the attention of the competent courts under ordinary law.
Acceptance by the Client Le Client accepte expressément les CGV. He/she declares that he/she is aware of this and waives his/her right to claim any other document, in particular its own general conditions of purchase.